How do I register with Dubaiprint?

To use our services, click "Sign In" or "Register" and fill in the registration form (you will be asked to provide your personal details, billing address and contacts). You will also be asked to choose preferred user name and password which will be used to login to the account every time.

How do I order products?

Access the website www.dubaiprint.com to get an immediate quote, choose the required options from the order form and proceed to check out. As soon as you complete an order, you will receive a confirmation e-mail with the details of the articles selected. Our products can only be purchased online.

When and how do I upload my file?

You can upload your file while selecting the desired product on the same page.

Please note that the limit for each file is 300 MB.

Your website is displayed correctly and I cannot place orders, what should I do?

To ensure that they can work properly, all websites store data in your computer. Each time we improve our systems we also update our data, which is then stored by your browser. To correctly view our website we recommend you regularly update your browser to the latest available version.

If this does not solve the issue, follow the simple instructions provided below to solve the problems encountered in viewing our website.

If you have encountered problems viewing this website or with the upload form, please proceed as follows:

- Cancel all search and browser history.
- Close your browser and start it again.

For issues with the upload form, we recommend you follow the previous steps in addition to the following:

- Check that the file you are trying to upload meets the specifications supplied by the website in the estimate stage.
- Once the file has been uploaded (the upload progress bar is filled), you will have to wait until it has been processed by the system (usually a few minutes). If you are uploading several files at the same time, this process will take longer. To avoid errors during the upload, do not try to upload more than 2 or 3 files at the same time.

If you have any further problems, please contact us.

I have forgotten my username and password. What should I do?

To retrieve your username and password, click on the SIGN IN button at the top of our homepage and in “Reset your password?” section enter the email address you have registered with and click on “RESET PASSWORD” button. Within a few minutes, you will receive an email with password reset link. Check your spam emails too, in case the email with log in details ended up in there.

Where and how can I see my order status?

Yes, you can see your order status by logging into your account.

Can I add a product to a completed order?

You cannot add products to a completed order; this is because our systems are highly automated to ensure quick and punctual production times.

Can I modify or cancel the order?

Yes, but only if the order has not been processed yet. You can check the status of your order by clicking on "My Account".

Which software should I use to create my artwork?

To create your vector format files, we suggest you use Adobe Illustrator; to create raster formats (suitable for images) we recommend Adobe Photoshop. Adobe Indesign is an excellent program for multi-page documents and Adobe Acrobat is useful for a last check before sending.

RGB images or images using PANTONE colors are automatically converted upon reception with a standard separation profile. The most suitable format for printing is high-resolution PDF that isn't password protected (this type of file can be created using page layout programs such as Indesign, QuarkXpress, Illustrator).

We accept all PDF versions; you can also send us 300 dpi resolution JPG and TIFF files.

How do I ensure that I correctly upload the files for the product I have ordered?

For some products, during the estimate stage, you can select to print “Front only”, or ‘’Front and Back” or “Both sides”.

- If you have selected "Front only", you only need to upload one file.
- If you have selected "Front and Back" or “Both sides”, upload a two-page file or two separate files if in case front and back are different designs.

For all other products, it is sufficient to upload just one file.

How much bleed do I need to add to my file?

Bleeds provide a minimum safe margin when your products are trimmed. They ensure an impeccable end result.

The bleed needed for small format files is 3 mm.

All large format files, whatever the print media, need a 5 mm bleed from each edge, except for double sided rigid media, which need 1cm on all sides.

Can you make the artwork for me?

Yes, we can. Please contact us.

Will the printed colors look like those on my computer?

There are many different types of monitors and they can all be calibrated differently; as a result, the print may not be an exact match of the image you see on your computer monitor. Before sending us your final file, we suggest you use a CMYK color atlas or similar book references.

Where can I find the invoice for my order?

Invoices are sent via email to the email address you registered with as soon as the payment is made. If you have not received your invoice via email, you can retrieve it from "My account" > ’’My Orders’’ and ‘Invoices‘ tab section.

Can I send my orders to an address that is not the invoicing address?

Yes. When placing an order, you will be asked if the shipping address is the same as the billing address. If it is different, you will be able to enter a new shipping address.

Are there any countries from which you do not accept orders from?

Orders from Syria, North Korea, Iran, Somalia and Qatar would not be honored as there are international sanctions being imposed against those countries.

What are the accepted payment methods?

You can pay using a Visa or MasterCard Credit Cards or by PayPal. Cash on Delivery is also available in UAE with a limit of AED 2500.

Which currency can be used to make my payments?

All payments should be made using the currency United Arab Emirates dirham (AED) only.

Where can I read your complete list of policies?

Check Our Policies from the link at page footer.

Will I pay VAT if I make an international order?

Everything depends on the delivery location. If the ordered product/s will be delivered in the UAE, then VAT is applicable even if the order is made from out of the UAE. While if the product/s will be delivered to abroad (out of the UAE), then VAT will not be applicable.